Job Description:

Key Responsibilities:
- Good in Excel Analysis
- Considerable customer handling experience from order booking to cash.
- Customer order processing/contract review , Study the order; any discrepancy in order (related to payment terms, price, or inco) communicated back to Sales and/or customer for amendments.
- Get the order loaded in system on time
- Place indent or initiate requirements for PO Placement with Vendor (in EBM PO is placed by EXIM; OP does only requests a PO by way of raising Indent)
- ERP experience (preferably SAP )
- Material pull-in and push-out in case of prepone or postponement by customer, total material planning.
- Solid communication with customer
- Invoicing & GST Knowledge
- Payment follow up
- Co-ordination with Plant and suppliers , Cross functional teams, finance, etc.
- MIS report maintenance
- Inventory planning (right material at right time)
- Customer forecast analysis, historical sales comparison and material planning
- Experience in leading a small team
- Team building, Coaching, Achieving KPI’s,



Time to Market, Stock days on hand
- Handling customer escalations, meeting timelines, and attending meetings.
- Experience in international markets/customers and/or international meetings is better
- SAP knowledge is better
- MBA is fine. BE is preferred for technical knowhow not compulsory.
- Experience in Incoterms/commercial terms.

Gender: Male

Working Days: 5 Days

Candidate Profile:
- Right Positive Attitude
- Ability to cope up with tension and pressure situation
- Tactful at critical delivery pending situations
- communicative to customer on Time
- Business Acumen
- Good knowledge of Tax will be added advantage
- Basic knowledge of Logistics will be additional advantage
- Team management
- Work involvement.
- We need to check whether they have a good amount of experience in customer handling (direct, through mail, phone, etc.), not just SAP.

📌 Asst.Mgr - Customer Support (Supply Chain / Order management) - Navi Mumbai (Vashi)
🏢 DC Consultants
📍 Navi Mumbai