Job Description WE'RE HIRING A SERVICE DELIVERY MANAGER IN NAVI MUMBAI, INDIA.
n Excis is a global IT support leader, driven by innovation and collaboration. We are looking for a highly organized and relationship-focused Service Delivery Manager to lead and manage end-to-end projects — from conception to deployment — ensuring successful delivery, customer satisfaction, and alignment with business goals. The ideal candidate will have strong leadership, technical, and business management skills with the ability to drive results in a fast-paced environment.
n n Client in 190+ countries
n 6000+ Engineers
n 200+ Enterprise Clients
n n We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex Partner Management challenges to celebrating wins together, we put our people first.
n Start your journey with Excis and grow with us!
n Key Responsibilities
n n Lead projects from initiation through deployment, ensuring timely and successful delivery of solutions.
n Drive customer satisfaction, manage client relationships, and handle escalations effectively.
n Conduct Root Cause Analysis (RCA) and implement corrective actions to achieve positive outcomes.
n Manage accounts, including P&L; ownership, to achieve targeted business margins.
n Oversee the technical team, providing guidance, mentorship, and support.
n Collaborate cross-functionally with product, design, sales, and operations teams.
n Manage project timelines, budgets, and resources efficiently.
n Identify and mitigate project and technical risks.
n Stay abreast of emerging technologies and industry trends.
n Recruit, train, and develop technical/IT support staff.




n Present project progress and key updates to senior management and stakeholders.
n Contribute to product design and the definition of technical and business requirements.
n Delegate technical responsibilities and monitor project execution.
n Ensure adherence to company standards, processes, and regulatory requirements.
n Drive process improvements and validation initiatives.
n Analyze data to identify operational trends and opportunities for improvement.
n Collaborate across departments to support business decision-making.
n Work flexibly in shifts to meet project priorities and deadlines.
n n Requirements
n Minimum 10 years of experience in IT management, support, and customer relationship management or related areas.
n Educational Qualifications
n n MCA or Bachelor's Degree in Computer Science, Information Technology, or a related field, or equivalent qualification.
n Diploma or equivalent professional education in the IT domain.
n n Technical Skills & Qualifications
n n Proficient in ITIL principles and best practices.
n Strong working knowledge of Microsoft Office tools including Excel, PowerPoint, and Word.
n PMP, PRINCE2, or equivalent project management certification is highly desirable.
n Excellent verbal, written, and interpersonal communication skills, with the ability to present ideas clearly and persuasively.
n n Why Join Us?
n At Excis, you will be part of a collaborative and innovative global team driving industry-leading IT solutions. We prioritize skilled growth, continuous learning, and provide opportunities to make a tangible impact. Enjoy a supportive environment with competitive compensation, meaningful career advancement, and the chance to contribute to the success of a global leader in IT services.
n Ready to make a difference and grow your career? Apply now to join Excis in India!

📌 Service Delivery Manager (Raigarh)
🏢 Excis Compliance
📍 Raigarh