Job Description:

We Are Hiring Collection executive - ( Unsecured Loan) In Vapi.

Job Title: Collection Executive – Unsecured Loan

Responsibilities:

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Contact customers via phone, email, or in person to collect outstanding payments.

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Follow up on overdue accounts and maintain accurate records of communication.

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Educate customers on repayment terms and assist with repayment arrangements.

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Negotiate payment plans within company guidelines.

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Maintain a daily report of collections, follow-ups, and escalations.

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Escalate complex cases to the appropriate department for resolution.

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Achieve monthly and quarterly collection targets.

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Ensure compliance with regulatory and company policies.

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Maintain professionalism and empathy while dealing with customers.

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Work closely with the credit and legal teams when necessary.

Requirements:

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High school diploma or bachelor’s degree (preferred).

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Proven experience in collections, preferably in unsecured loans.

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Robust interpersonal and negotiation skills.

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Ability to handle difficult situations calmly and efficiently.

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Basic computer knowledge and familiarity with CRM systems.

📌 We Are Hiring Collection executive (Vapi)
🏢 Mspire Ventures
📍 Vapi