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Explore your next opportunity at a Fortune Global 500 organization. Envision creative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Title: Marketing Team Leader

Job Grade: 10

Job Summary
Team Lead is a full-time position responsible for providing departmental administrative support, coaching, technical training, and assistance to associates. Sound judgment and independent initiatives may be required to identify, adapt, and implement approaches to problem-solving. This role monitors process efficiency at optimal levels and ensures that changes in processes, policies, and procedures are effectively administered.



The Team Lead will also support the Pricing team by addressing related queries.

Key Responsibilities
- Act as a liaison between Associates and Supervisors.
- Review/reject requests for creating/modifying bid as per set guidelines of IAS.
- Correct categorization of bids needs to be done before assigning.
- Assign bids to associates after reviewing the request.
- Coach associates to consistently meet service level expectations.
- Shares skill and knowledge with associates while addressing questions regarding the systems and work.
- Stays current on service features and system enhancements through formal and informal training.
- Assist and support associates with difficult work-related situations.
- Empowered to take ownership of associate inquiries and concerns and to follow through on resolutions to ensure complete external and internal customer satisfaction.
- Responsible for providing assistance in resolvin

📌 Team Leader IAS (Pune)
🏢 UPS
📍 Pune