Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market.

Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinking: www.geidea.net

To maintain competitive advantage as we grow, we are currently looking for a new Contact Center Advisor:

Job purpose:

This role is responsible for addressing customer inquiries, complaints, and technical issues, ensuring satisfaction and retention. The advisor also provides solutions, maintains records, and collaborates with other departments to resolve issues while staying informed about products and services.

Key accountabilities and decision ownership:
- Handle calls from customers regarding inquiries, complaints, and technical issues.




- Provide accurate and efficient solutions to ensure customer satisfaction and retention.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with other departments to escalate and resolve complex issues.
- Stay up to date with product knowledge and services to better assist customers.

Must Have Technical / Professional Qualifications:
- Bachelor’s degree in business management or any related field.
- 1 to 3 years of experience in customer service
- Strong written and verbal communication skills
- Native or Bilingual Proficiency in Hindi and English is mandatory
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
- Robust problem-solving skills.

Join our dynamic team as a Contact Center Advisor and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cro

📌 Contact Center Advisor (Bengaluru)
🏢 geidea
📍 Bengaluru