We are looking for a skilled Service Technician responsible for diagnosis, repair, testing, and servicing of audio products. The candidate should have hands-on experience in hardware-level troubleshooting along with software handling and service management tools.
Key Responsibilities:
- Diagnose and repair Audio products including speakers, headphones, and portable audio devices.
- Perform component-level repairs including battery, IO board, logic board, grill/cabinet, charging, and connectivity issues.
- Handle software/firmware troubleshooting and updates.
- Perform product testing, quality checks, and final verification after repair.
- Update diagnosis, repair status, and service remarks in Zoho/Salesforce CRM systems.
- Maintain TAT and timely closure of service cases.
- Coordinate with internal teams for spare parts and escalations.
- Maintain repair quality as per premium brand standards.
Required Skills:
- Solid electronics troubleshooting knowledge.
- PCB/logic board level diagnosis experience.
- Audio/electronics repair experience preferred.
- Familiarity with Zoho, Salesforce, or service CRM tools.
- Good communication and reporting skills.