- Alarm Monitoring, Fault Localization / Correction / Verification*
- Corrective Maintenance (centralized routines) *
- Liaises with subcontractors and 3rd parties to resolve faults
- Liaises with other service providers regarding network outages
- Should be open to work in night shifts (24/7 support)
- Engineer should be ready to provide emergency support during out of office hours

Processes & Tools
- ITIL Foundation recommended
- Knowledge of processes (e.g.: incident restoration, network change management, network optimization process, incident and problem management) preferred.
- Knowledge of tools: BMC REMEDY/ITSM, NetCool, CANVAS Converged Service Platform, Seibel other platform tools preferred. Keyskills:
- Positive Communication and inter personal Skills
- Experience in Operations and preferably Managed Services
- Analytical Skills.
- Process Orientation , Time Management

Software Skill
SQL and Oracle databases (preferably DBA) Visual basic, MS Acces, Microsoft office
Technology Huawei Ericsson Cisco VAS (SMSC , MMSC, CRBT, etc.)

📌 Fault Management Engineer (Chennai)
🏢 Indovision Services
📍 Chennai