About the Company: NoBrokerHood is dedicated to ensuring seamless functioning, client satisfaction, and profitability across all active societies.

About the Role: The City Operations Head will lead city-level operations for NoBrokerHood. This leadership role demands robust on-ground execution, team management, cross-functional coordination, and a commitment to service excellence

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Responsibilitie
- s:
Client Servicing & Relationship Managem
- entServe as the single point of contact (SPOC) for all premium societies — RWAs, Facility Managers, and Builde
- rs.Ensure high client satisfaction through prompt issue resolution and proactive engageme
- nt.Conduct regular review meetings with societies to track SLAs, performance, and evolving requiremen
- ts.Build and sustain long-term client relationships to ensure renewals, retention, and referra
- ls.Collaborate with product and tech teams to address recurring issues or feature reques
- ts.
Operations & Execu
- tionOversee all on-ground operational activities across the assigned c




- ity.Ensure 100% uptime and seamless functioning of the NoBrokerHood ecosys
- tem.Monitor SLA adherence for ticket closures, response times, and client communicat
- ion.Maintain updated and accurate data for all societies — including visitor logs, resident databases, and vehicle li
- sts.Coordinate with logistics and vendors for timely deployment, maintenance, and support servi

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- ces.Team Management & Field Operat
- ionsLead and mentor a city-level operations t
- eam.Define and monitor daily visit plans, service goals, and review schedu
- les.Conduct on-ground audits and surprise checks to ensure service quality and adherence to S
- OPs.Drive a culture of teamwork, discipline, and accountability across the city t

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- eam.Business & Profitabi
- lityOwn and drive city-level profitability through cost optimization and efficie
- ncy.Support upselling and cross-selling of NoBrokerHood features and paid add-ons (RFID tags, parking solutions, ANP

📌 Senior Operations Manager (Pune)
🏢 NoBrokerHood
📍 Pune