Title: Senior Service Delivery Manager
Location: Remote, India
Experience: 7+ years
Must have: JLPT N1 or JLPT N2 certification

About the company:
For 35 years, WWT has been helping the world’s biggest brands dream big and build bigger. With 12,000 amazing people in 42 countries, we bring together digital strategy, AI, cybersecurity, cloud, and rock-solid infrastructure. We don’t just sell hardware—we design, build, and support everything our customers need to succeed. Oh, and in 2025, we were ranked the 9th best place to work… so we must be doing something right.

Responsibilities:
- Provide strategic oversight and direction for Managed Services operations across multiple high-complexity client accounts.
- Act as a senior escalation point and lead incident commander for critical outages, complex issues, or cross-client impacts.
- Lead operational strategy and execute high-priority client initiatives including onboarding, transformation, and crisis management.
- Create and maintain Standard Operating Processes and Procedures.




- Train D2OS processes to current employees across Managed Services.
- Monitor SLA/SLT/SLO adherence and drive continuous improvement through root cause analysis.
- Build and maintain OEM and vendor relationships.
- Manage D2OS Major Incident Management escalation bridges.
- Create and present Root Cause Analysis for all critical incidents.
- Represent Managed Services in cross-functional initiatives and executive briefings.
- An ability to perform monthly or bi-monthly rotational shift work (Japan Time, Japan Time +8, and Japan Time +16)

Qualifications:
- Bachelor’s Degree in Arts or Sciences (Business or related field required).
- A combination of education, training, and experience may be considered in lieu of a degree.
- Minimum of 7 years of progressive experience in a related field.
- JLPT N2 (Japanese-Language Proficiency Test) or demonstrated native-level Japanese fluency (preferred).
- IELTS band 7+ or Cambridge Proficiency Exam (CPE) at

📌 Senior Service Delivery Manager (Davanagere)
🏢 World Wide Technology
📍 Davanagere