Job Title: Technical Manager-QA
Location: Pune
Experience Level: 10+ years
Working hours: 2pm to 11pm and 3pm to 12am
Job Type: Full-Time
Work Schedule: Full-time, 5 days a week

Job Summary:
We are seeking a highly experienced People Manager with a strong foundation in IT Services Delivery and support. The ideal candidate has transitioned from a Delivery role, bringing deep operational insight, client-facing expertise, and a track record of managing end-to-end software delivery lifecycles. This role blends strategic leadership with hands-on management of teams across QA and IT services, ensuring high performance, solid governance, and continuous improvement.

Key Responsibilities:
Leadership & People Management:
- Lead and manage cross-functional teams, including QA engineers, Data engineers, support teams, and delivery professionals.
- Build a high-performance team culture focused on accountability, innovation, and continuous improvement.
- Mentor and develop team members through coaching, performance reviews, and growth planning.




- Resolve interpersonal and performance issues to maintain team harmony and effectiveness.

Transition from Delivery to People Management:
- Leverage delivery experience to align team objectives with business goals.
- Apply delivery insights to optimize team efficiency, resource planning, and execution.
- Bridge the gap between project execution and operational stability by fostering collaboration across departments.

IT Services & Operations Oversight:
- Manage and monitor IT service delivery performance against SLAs and KPIs.
- Collaborate with engineering and delivery teams to ensure service quality and defect-free releases.

Process and Performance Optimization:
- Drive process improvements using metrics and data-driven decision-making.
- Ensure compliance with ITIL/ISO/SOC standards in service operations.
- Establish strong governance frameworks for delivery, testing, and support processes.

Required Qualifications:
- Bachelor's or

📌 Technical Manager-QA (Pune)
🏢 Stratacent
📍 Pune