- Business/ Financials
- Assist in identifying and apporting requisite vendors for RCU process keeping in mind, cost, me and quality parameters.
- Ensure that all the business loans are mapped and manned with the agencies and samplers. Responsible to check and cross-check the billing submitted by various vendors for the department.
- Ensure that in respective Turn Around Time is adhered to for all the processes and sub processes
- Customer (Both Internal & External)
- Maintain appropriate relationships with vendors to ensure delivery of quality RCU services while applying evaluation mechanisms and assignment of responsibilies
- Ensure that the customers are treated courteously by the vendors in each of the contacts.
- Ensure that for all the internal customers, the SLA is followed strictly. Build robust working re loans with cross-function
- Innovation & Learning
- Periodically deliver trainings to agency and agency staffs.
- Ensure adherence to training man-days/ mandatory training programs for self.
- Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self.
- Complete required certification and courses, keeping the current scope of work in view.

📌 Officer - RCU (Ahmedabad)
🏢 Ujjivan Small Finance Bank
📍 Ahmedabad