Customer Service Officer - Retail

Entity: Equitas Small Finance Bank
Employment Type: Permanent
External Title: Customer Service Officer - Retail
No. Of Openings: 1
Employment Category: Office
Posted On: 27 Jul 2026
Closing Date: 26 Aug 2026
Required Experience: NA

Organisational Details
Business Unit: Assets
Division/Function (SBU): Inclusive Banking - SBL
Department: Mortgages
Sub-Department: Operations
Generic Role: Customer Service Officer
Zone: South
State: Tamil Nadu
Region: Erode
Area: Salem
Cluster: Salem
PT Location: Sangagiri
Branch Code: 1319
Branch Name: Sangagiri

Skills
Skill: Leadership Through Sustainability
Highest Education: Bachelor of Commerce (Honours)
Working Language: English

S.NO.



| DESIRED RESULT | WEIGHTAGE | KEY PERFORMANCE INDICATOR | |-------|-------------------------------------------------------|-----------|-----------------------------------------| | 1 | Cash Management - Accounting of Cash and Banking the Cash | 30% | Risk and Ops Report Annexure 1 | | 2 | File despatch as per timelines (PRDD) | 15% | Ops Report Annexure 2 | | 3 | NACH Rejected Cash collections to be less than 10% of billing | 10% | Risk Report Annexure 3 | | 4 | Disbursement Management (XMS upload and query resolution) | 5% | Risk Report Annexure 4 | | 5 | FTR to be achieved as per matrix | 5% | Ops Report Annexure 5 | | 6 | Repayment reminder call for Retail customers | 5% | Branch Report Annexure 6 | | 7 | On-time closure of DCS summary and maintenance of Key Management Register | 10% | CPC Reports / MIS Annexure 7 | | 8 | Post despatch file quality FTR to be achieved as per matrix | 10% | FTR matrix Annexure 8 | | 9 | Management Retail stationery by indenting to OPS on need basis | 5% | Stationery management Annexure 9 | | 10 | Self Development | 5% | Training Mandays Annexure 10 |

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