Description and Requirements

The Inside Sales team within Lenovo’s Direct Business is responsible for supporting the existing customer base and driving current customer acquisition through outbound calls. The team size ranges between 12–16 ISRs and Account Managers. Below are the key requirements for this role:
7–8 years of experience in a customer-facing or inside sales (B2B sales) role, with proven sales capabilities
Minimum 3 years of experience as a people manager
Drive 100% coverage of assigned accounts through outbound calls, email, and web-based approaches
Eagerness to learn and develop expertise in a defined area of the Lenovo India portfolio, including (but not limited to) desktops, laptops, servers, tablets, and services
Maintain the end-to-end customer journey in MS Dynamics and manage it on a daily basis through CRM (MS Dynamics)
Support team members in closing large-value deals (including customer interactions via virtual or face-to-face meetings, if required)
Take ownership of the complete customer sales cycle until fulfillment/delivery
Drive the team to achieve weekly, monthly, and quarterly targets
Collaborate effectively with cross-functional teams as required

Key Performance Indicators (KPIs) / Metrics:
Revenue achievement vs. assigned monthly,



quarterly, and annual sales targets
Pipeline creation and coverage ratio (minimum 3x of quota)
Account coverage: % of assigned accounts actively engaged per month
Outbound activity metrics: calls, emails, and touchpoints per ISR per day/week
Conversion rates across funnel stages (lead → chance → closure)
Sales cycle time reduction and deal velocity
Customer acquisition: number of recent logos added per quarter
Customer retention and repeat business rate
Forecast accuracy (weekly/monthly)
CRM hygiene: % compliance and data accuracy in MS Dynamics
Team productivity: revenue per ISR and quota attainment % across team
Employee engagement and attrition within the team
Cross-sell and upsell contribution across Lenovo product portfolio

Minimum Qualifications:
Bachelor’s degree
Minimum 3 years of experience as a people manager
Minimum 8 years of overall sales experience
Strong command of English (both verbal and written communication)
High interpersonal skills with the ability to lead and work effectively with a team

Job Location: Bangalore

Should be available to come for F2F interview to our Lenovo Bangalore Office

📌 Manager, Inside Sales Bengaluru
🏢 Lenovo
📍 Bengaluru