VTech is looking for a motivated and detail-oriented Account Management Specialist to support and manage SLED (State, Local & Education) client accounts. This role involves acting as a single point of contact for clients, ensuring smooth account operations, and collaborating with internal teams to deliver high-quality service and client satisfaction.
Key Responsibilities
Act as a Single Point of Contact (SPOC) for assigned SLED accounts.
Build and maintain solid client relationships to ensure satisfaction and retention.
Coordinate with internal teams such as Recruitment, Delivery, Compliance, and Finance for seamless execution of client requirements.
Assist in end-to-end account operations, including onboarding, documentation, timesheet tracking, and billing support.
Respond to client queries in a timely and professional manner.
Maintain and update client databases, trackers, and reports accurately.
Work closely with senior Account Managers to understand client expectations, compliance, and processes.
Ensure adherence to SLED processes, SLAs, and organizational guidelines.
Monitor requirements and support timely submissions and closures.
Participate in client calls, reviews, and internal meetings.
Support in resolving client escalations and operational challenges efficiently.
Assist in account mapping and identifying growth opportunities within existing accounts (non-sales).
Track and analyze account performance metrics and client feedback.
Contribute to process improvement initiatives for enhanced service delivery.
Build strong working relationships with stakeholders across client and internal teams.
Required Skills & Qualifications
Bachelor’s degree in Business Administration, Management, or related field.
Strong communication and interpersonal skills.
Positive organizational and time management abilities.
Basic understanding of client servicing and account management concepts.
Proficiency in MS Excel, Word, and reporting tools is a plus.
Ability to work in a quick-paced, team-oriented environment.
Willingness to learn and grow in the Account Management domain.
Key Competencies
Client-centric approach
Attention to detail
Problem-solving mindset
Team collaboration
Adaptability and eagerness to learn
Why Join VTech?
Opportunity to work with SLED clients and gain industry exposure
Hands-on experience in account and client management
Collaborative and growth-focused work environment
Learning and development opportunities