We are looking for a customer-focused and enthusiastic Customer Relations Specialist to deliver exceptional support to international customers. In this role, you will handle customer enquiries, resolve issues efficiently, and ensure every interaction results in a positive customer experience.
Key Responsibilities:
Provide outstanding support to customers via call or chat
Resolve customer queries, complaints, and service requests in a timely and qualified manner.
Build solid customer relationships through effective communication and empathy.
Accurately document customer interactions and maintain records.
Meet individual and team performance metrics, including quality and customer satisfaction.
Collaborate with internal teams to ensure prompt issue resolution.
Stay updated on company policies, products, and services to provide accurate information.
Requirements:
Excellent verbal and written English communication skills.
Strong problem-solving and active listening abilities.
Ability to work in rotational shifts, including international shifts.
Basic computer proficiency and the ability to multitask.
Customer service experience is an advantage; freshers with excellent communication skills are welcome to apply.
HSC or Graduate candidates can apply.
What We Offer:
Market-competitive salary with attractive incentives.
Five-day work week (depending on the process).
Paid training and career development opportunities.
Friendly and supportive work environment.
Growth opportunities within a global customer service team.
Spotlight
Cafeteria, Office cab/shuttle
📌 Customer Relations Specialist Thane (India)
🏢 .
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.