Job Description

Your Tasks
Manage and maintain global communication and collaboration platforms such as Microsoft Teams, Exchange, or SAP Workzone
Ensure smooth operation of email & telecommunication systems, instant messaging, and video conferencing tools
Monitor system performance and implement necessary updates and patches according to ITIL standards
Document features and changes for administrators and end users via FAQ pages and manuals
Support end-users in effective use of communication and collaboration tools
Align with other IT teams to integrate communication tools with other systems
Collaborate as part of a global IT Communication & Collaboration service team

Your Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field




2–4 years of proven experience in application operation, maintenance, and troubleshooting of Microsoft & SAP services (e.g., MS Teams, Exchange)
In-depth skills related to application lifecycle, including security and maintenance procedures for Microsoft Applications and the M365 setting
Familiarity with cloud platforms and proven experience with service management tools like Service Now
Relevant certifications are a plus (e.g., Microsoft Certified, ITIL Certified)
Robust global communication and collaboration skills
Fluent English, both spoken and written
Power Shell scripting skills are helpful

📌 It Expert For Communication & Collaboration Services Mumbai
🏢 Rohde Schwarz
📍 Mumbai