Role & responsibilities
Receives and receipts cash items and third party payments and reconciles payments to ledgers.
Reviews credit balances, refunds, adjustments, and claim denials; reconciles, corrects, and applies adjustments to billing records.
Balances batches and reports; prepares income reports and
Performs miscellaneous job-related duties as assigned.
Enter invoices in ERP according to the shipment information and according to specific requirements of the customer.
Submit the invoices via Email or via regular mail according to customer requirements.
Daily wire remittance deposits and check deposits to the appropriate customer account and invoices, ensuring reconciliation of the batch with customer payment details.
Prepare weekly accounts receivable aging report, comments of collection status, analyses of days sales outstanding and credit insurance coverage.
Issue credit memos according to the RMA and DC procedure.
Interface with customer service, sales organizations and senior level management in communicating and resolving issues.
Analyze customer accounts for any skipped or partial payments, or customer errors.
Contact customers immediately to resolve any remittance discrepancies and work with sales to resolve those issues on a timely basis.
Conduct a monthly invoice reconciliation to ensure all shipments are invoiced properly.
Enter and maintain description codes for customer deductions and discrepancies to facilitate AR analysis and follow-up. Contact customers to collect past due amounts. Identify any reasons for non-payment and develop plans with supervisor on how to resolve. Document results of contacts.
Track and follow-up on customer with all open items.
Handle customer receivable inquiries.
Flag and communicate any invoicing or credit memo errors identified when applying remittances.
Analyze deductions and credits in customer accounts, identifying items to net, items to follow up with customer, and items requiring potential write-off
Escalate unresolved issues, tracking to final resolution.
Preferred candidate profile
Excellent communication skills
Minimum 3 year of accounts payable and general accounting experience.
Bachelors degree in accounting, finance, or related field a plus
Previous Accounts Receivable experience preferred
Must be proficient in Microsoft Office suite