As a Associate - Reservation, you will be responsible for handling individual booking requests, updating reservation systems, and ensuring smooth guest communication. This role plays a key part in maintaining booking accuracy, maximizing occupancy, and delivering excellent pre-arrival service to guests.
Key Responsibilities
Handle reservation requests via phone, email, OTA, and other booking channels.
Accurately enter and update reservations in the PMS/CRS.
Confirm guest details, booking conditions, and special requirements.
Assist in monitoring room availability and rates as per instructions.
Coordinate with
Front Office, Sales, and Revenue teams for group bookings and special arrangements.
Process cancellations, amendments, and no-shows as per hotel policies.
Maintain guest records and ensure compliance with SOPs.
Support in preparing daily reports related to reservations and occupancy.
Provide prompt and skilled responses to guest inquiries.
Qualifications
Graduate / Diploma in Hotel Management or Hospitality.
0–2 years of experience in reservations, front office, or customer service (freshers with hospitality internships may apply).
Basic knowledge of hotel PMS (Opera, IDS, Cloudbeds, etc.) preferred.
Solid communication skills (verbal & written).
Valuable organizational and data entry skills with attention to detail.
Why Join Bloom?
Be part of a dynamic team that directly impacts guest experience and revenue.
Exposure to multi-property reservation processes.
📌 Associate Reservation New Delhi
🏢 Bloom
📍 New Delhi
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