We are looking for an Academic Counsellor to join our administrative staff. The successful candidate will divide his or her time equally between administrative tasks and providing students with guidance and support. They should be able to take responsibility for nurturing, acquiring, growing, and strengthening higher education customers across the world.
Most importantly to believe in their consultative approach, identifying the needs of the customers and being able to marry off with the product offering/s.
What you will be working on:
Build a relationship with the learners be their guiding hand and familiarise them with the product, our vision, and the big picture.
Understand learners' career needs and guide them with relevant information.
Handle inbound calls and make outbound calls for follow-ups. Handle learner interactions and queries. Fix appointments and demo sessions on a daily basis.
Provide timely and accurate responses to learners/parents.
You'd fit in if you:
Curious and self-motivated to learn, always improving yourself and the team around you.
Empathising with the users to provide them with an intuitive experience and have consumer sensibilities.