Position Summary: Role holder is responsible for day-to-day operations of mall maintain retailer relations and drive engagement initiatives to increase footfall and sale.
Identity top 10 & bottom 10 brands basis Trading density & Budget achievement %, be in constant touch with them on timely basis to appreciate OR perform as per expectations.
Develop retailers' engagement calendar for each quarter and ensure timely adherence of the calendar
Connect regularly with retailers
Ensure timely closure of operational issues of the retailers
Ensure implementation of define merchandise levels for each category of retailer
Ensure fresh stock in store on periodic basis and without any stock out situations
Ensure stocks availability in store as per season in advance
Ensure suitable visual merchandise done in store as per theme/ season
Ensure timey collection of retailers dues
Analyse the survey result and submit report to HOD
Co-ordinate with the marketing team to define RSI questionnaire




Design and implement a rewards and recognition scheme for retailers
Conduct various competitions in mall among Retailers
Celebrate store birthdays on monthly basis
Anticipate retailers needs and take appropriate action and ensure high level of shopper and retailers satisfaction
Resolving Customers and Retailers issues
Responsible for day-to-day mall operation and mall upkeep
Ensure Safety & Security of mall properties, customers and retailers
Handling outsourced agencies staff effectively i.e. Security, Housekeeping.

Parking

Facility, Pest Control, Horticulture etc. Follow weekly, fortnightly, and monthly plan schedules for the mall operations.
Carry out daily briefings for with outsourced agencies to discuss issues, solutions, and plan for the day
At least 2 years’ experience in Mall Operations

📌 Am Operation/sr Executive Dehradun
🏢 Pacific Business Park Sahibabad
📍 Dehradun