Bilingual Operations Specialist

Work from Office is mandatory and must me comfortable with US Shifts.

Knowledge in both English and Spanish is mandatory.
Manage a high volume of incoming customer interactions, in English and Spanish, with efficiency and professionalism.
Quickly identify, assess, and resolve customer needs in real-time to ensure a positive experience and satisfaction.
Consistently adhere to assigned schedules and demonstrate punctuality.
Maintain the ability to type and communicate simultaneously, effectively handling interactions in a rapid-paced environment.
Provide accurate, relevant, and complete information by utilizing appropriate methods and tools.
Process customer payments accurately and securely as needed.




Represent our brand by upholding company standards and delivering service aligned with our core values in every interaction.

Requirements:
Fluent in both English and Spanish (written and spoken)
High School diploma or GED.
Customer Service experience.
Ability to pass all training assessments and complete ongoing training as needed.
Consistent performance in quality, efficiency, and attendance targets.
Calm and solution-focused under pressure.
Robust accountability and ability to work independently.
Excellent judgment and critical thinking for decisions on state regulations and company policies.
Versatile availability, including evenings and weekends, as needed.

📌 Bilingual Operations Specialist Bengaluru
🏢 contactpoint 360
📍 Bengaluru