Key Responsibilities
Manage daily inbound customer service operations and ensure service level targets are achieved.
Lead, mentor, and motivate Team Leaders and Customer Service Executives.
Monitor KPIs such as SLA, AHT, CSAT, Quality, FCR, and productivity.
Handle customer escalations and ensure timely resolution.
Conduct performance reviews, coaching sessions, and provide constructive feedback.
Analyze performance reports and identify prospects for process improvement.
📌 Bpo Assistant Operation Manager Pune
🏢 Kriyalogic
📍 Pune
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