Required Skills:
5+ years of experience as a Business Analyst.
Experience in requirement gathering, analysis, and documentation.
Robust expertise in BRD, FRD, SOW, use cases, process mapping, and user stories.
Experience conducting stakeholder interviews, workshops, and requirement elicitation.
Ability to create wireframes and functional specifications.
Experience in UAT/pre-release testing and validating business requirements.
Familiarity with Contact Center/Service Desk operations.
Hands-on exposure to contact center platforms such as NiCE, Genesys, or Five9.
Robust communication, stakeholder management, and analytical skills.
Experience working in Agile and/or Waterfall settings is preferred.
This requirement is suitable for candidates from consulting firms or product organizations with experience in contact center technologies and business analysis.
📌 Business Analyst Contact Center Bengaluru (India)
🏢 protiviti india
📍 India
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