Company Description Inventrics Technologies is a Hyderabad-based IT talent and consulting partner serving leading IT MNCs across India, including Infosys, Wipro, Cognizant, Tech Mahindra, TCS, and IBM. The company specializes in bulk and full-time hiring, contract and project delivery for finance, healthcare, and BPO sectors.

Its services cover areas such as financial analysis and ERP systems, medical billing and healthcare IT, and multilingual customer support. Inventrics also offers intensive Non-IT to IT transformation programs, bootcamps, and hire-train-deploy models to prepare talent for evolving technology roles. The organization focuses on building long-term, strategic workforce solutions for both clients and professionals.

Role Description This is a full time, in office chat process role based in Mumbai. The role involves handling customer queries through chat, providing accurate and timely responses, and maintaining a professional, customer-centric tone in all interactions.

The chat process specialist will analyze customer issues, document conversations, escalate complex cases as needed, and follow defined processes to ensure resolution and customer satisfaction.



The role includes collaborating with team members and supervisors, following quality and compliance guidelines, and participating in regular training to stay updated on products, services, and process changes. The position requires consistent adherence to shift schedules and performance targets.

Qualifications
Strong Communication and Customer Service skills to handle chat-based interactions effectively and empathetically.
Analytical Skills to understand customer issues, interpret information, and provide accurate solutions.
Knowledge of Business Process Improvement and ability to follow and suggest enhancements to operational workflows.
Capability in Training or willingness to learn and participate in ongoing skill-development programs.
Excellent typing speed and accuracy, with comfort using chat platforms and CRM tools.
Minimum high school diploma; a degree in any discipline is an advantage.
Prior experience in BPO, customer support, or chat process roles is preferred but not mandatory.
Ability to work on-site in Mumbai, manage shift-based schedules, and collaborate in a diverse, inclusive team setting.

📌 Chat Process Mumbai
🏢 Inventrics Technologies
📍 Mumbai