Call Auditor (Quality Analyst - QA) is responsible for monitoring and evaluating customer interactions to ensure employees follow company processes, maintain quality standards, and provide excellent customer service.

Key Responsibilities:
Listen to recorded or live customer calls.
Evaluate calls against a predefined QA checklist.
Ensure compliance with company policies and scripts.
Identify areas of improvement in communication, process adherence, and customer handling.
Prepare quality reports and provide feedback to employees.
Conduct calibration sessions with team leaders.
Track quality scores and recommend training where required.

Skills Required:
Excellent listening and analytical skills.
Solid communication and feedback skills.
Attention to detail.
Positive knowledge of customer service
Basic knowledge of Excel and CRM systems.

Pay: ₹30,000.00 - ₹40,000.00 per month

Application Question(s)
How many years of experience you have in Auding the calls ?
Are you available to work from office in the night shift ?
Do you speak positive English ?

Work Location: In person

📌 Call Quality Analyst Night Shift Gota (India)
🏢 Omkar overseas
📍 India