JOB RESPONSIBILITIES
Act as the liaison between clients and our internal teams ensuring clients' requirements and expectations are managed and met.
Develop and maintain solid relationships with both existing and potential clients, identifying needs and providing innovative solutions.
Facilitate communication via email, phone calls, and video conferences between clients and team members based in the USA.
Plan and execute the client-related communication plan including agendas, minutes, follow-ups etc.
Understand the client's business, their needs, and their industry to provide the best possible service.
Responsible for client satisfaction, retention, and growth.
Prepare regular client reports to track progress against key performance indicators and outlined goals.
QUALIFICATIONS:
Prior experience in a customer service or client-facing role in a skilled services company.
Excellent communication skills.
Proven ability to manage multiple projects, while maintaining sharp attention to detail.
Excellent interpersonal, leadership, organizational, and verbal/written communication skills.
Proficiency in Microsoft Office Suite applications.
Robust problem-solving skills, with a strategic and forward-thinking approach.