We are seeking a proactive and customer-focused Direct US Client Handling Executive to manage communications with US-based clients. The ideal candidate should possess excellent English communication skills, the ability to understand client requirements, coordinate with internal teams, and ensure timely project delivery while maintaining solid client relationships.
Key Responsibilities:
Communicate directly with US clients through calls, emails, and virtual meetings.
Understand client requirements and translate them into actionable tasks for internal teams.
Build and maintain long-term client relationships.
Provide regular project updates and ensure client satisfaction.
Coordinate with recruitment, sales, and operations teams to meet client expectations.
Handle client queries, concerns, and escalations professionally.
Schedule meetings and prepare meeting notes and follow-up actions.
Track project progress and ensure deadlines are met.
Maintain CRM records and client documentation.
Identify prospects for business growth and upselling existing clients.
Required Skills:
Excellent verbal and written English communication skills.
Strong interpersonal and relationship management skills.
Experience handling US clients or international customers.
Good negotiation and problem-solving abilities.
Proficiency in MS Office and CRM tools.
Ability to work in US business hours or rotational shifts.
Robust organizational and multitasking skills.