Climeto Sustainable Services (CSS) | Indore (WFO) | Full time | 2–5 Years
About Us
Climeto Sustainable Services (CSS) is an environmental compliance consultancy managing Extended Producer Responsibility (EPR) obligations for 200+ clients across six waste streams—Plastic, E-Waste, Battery, Tyre, Used Oil and End-of-Life Vehicles (ELV). Our services include CPCB/SPCB registrations, statutory filings, annual returns and end-to-end compliance management.
Role Summary
As a Client Relationship Manager, you will be the primary point of contact for an assigned portfolio of corporate clients. Your responsibility is to build solid client relationships, ensure proactive communication, coordinate with internal Operations teams, and deliver a seamless compliance experience. The objective is easy: our clients should never have to ask for an update.
Key Responsibilities
Manage and own an assigned portfolio of corporate clients.
Build long-term relationships by maintaining regular and proactive communication.
Share regulatory updates, statutory deadlines, work progress and compliance status with clients before they ask.
Understand client requirements and clearly communicate the required data and documents.
Follow up with clients to ensure timely submission of information.
Perform a first-level review of client submissions before forwarding them to the Operations team.
Coordinate with internal stakeholders to ensure timely resolution of client queries and completion of assignments.
Maintain client communication records, assignment trackers, MOMs and status reports.
Identify potential risks, delays or approaching statutory deadlines and escalate them proactively.