Key Responsibilities:
Contact customers for upcoming insurance renewals and generate renewal leads.
Provide insurance renewal quotations and explain policy options and advantages.
Follow up with customers to achieve monthly renewal targets.
Handle customer queries related to insurance policies and claims.
Update customer records, quotations, and renewals in CRM/DMS.
Coordinate with insurance partners and internal teams for smooth policy processing.
Promote value-added products such as RSA, Zero Depreciation, and Engine Protection.
Re-engage customers with expired or lapsed insurance policies.
Collect customer feedback and maintain robust customer relationships.
Requirements:
Bachelor's degree in any discipline.
Good communication and customer handling skills.
Experience in insurance sales, customer service, or the automobile industry is preferred.
Basic computer knowledge; CRM/DMS experience is an added advantage.