Role & responsibilities

About the Role

We are seeking a detail-oriented and proactive O2C Collections Specialist to join our Finance team. This role is critical in managing the end-to-end collections process, ensuring timely receipt of customer payments, and maintaining healthy cash flow. Youll be the key liaison between internal teams and external customers, driving resolution of outstanding balances while maintaining solid relationships.

Key Responsibilities
Monitor and manage accounts receivable portfolio to ensure timely collections
Contact customers via phone, email, and other channels to follow up on overdue invoices
Investigate and resolve payment discrepancies, disputes, and deductions
Collaborate with Sales, Customer Service, and Billing teams to resolve issues impacting collections
Maintain accurate records of collection activities and customer communications
Prepare aging reports and provide regular updates to management




Support month-end closing activities and audit requirements
Recommend accounts for escalation or write-off based on risk assessment
Ensure compliance with company policies and regulatory requirements

Qualifications
Bachelor’s degree in Finance, Accounting, Business Administration, or related field
1+ years of experience in O2C, collections, or accounts receivable
Experience working with US process and US shifts
Solid communication and negotiation skills
Proficiency in ERP systems (e.g., Oracle, HighRadius) and MS Excel
Ability to work independently and manage multiple priorities
Attention to detail and solid analytical skills
Familiarity with credit risk assessment and cash application processes is a plus
Immediate joining is preferred

📌 Collections Representative Chennai
🏢 TP
📍 Chennai