Log incoming customer complaints, service calls, and support requests. Create, prioritize, and assign service tickets to hardware and network engineers.
Scheduling &
Dispatching:
Schedule preventive maintenance visits, in office repairs, and installation appointments based on staff availability.
Customer Communication: Follow up with clients regarding repair statuses, service progress, delivery timelines, and cost estimates. Ensure high satisfaction through explicit updates.
Inventory &
Vendor Coordination:
Track spare parts, hardware inventory, and stationery stock. Coordinate with external vendors and Annual Maintenance Contract (AMC) providers for parts replacement and escalated repairs.
Reporting &
Compliance:
Maintain accurate records of service calls, job sheets,
and customer databases. Generate daily, weekly, and monthly service reports to check Service Level Agreement (SLA) compliance.
Qualification: Diploma or a Bachelor’s degree in Computer Science/Information Technology.
Experience: 1 to 3 years of experience in an IT help desk, or dispatch/service coordination role.
Technical Knowledge: Basic understanding of computer hardware (desktops, laptops, printers, peripherals) and networking fundamentals (LAN/WAN).
Pay: ₹10,000.00 - ₹13,000.00 per month
Advantages
Provident Fund
Work Location: In person
📌 Case Manager Kozhikode
🏢 Dbrains Infosystem
📍 Kozhikode
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