CRM Executive Customer Relationship Management

Department: CRM

Location: Chennai

Experience: 26 Years

Job Responsibilities
Manage customer relationships from booking to handover.
Handle customer queries, requests, complaints, and escalations.
Coordinate with Sales, Projects, Legal, Finance, Registration, and Customer Care teams for timely customer support.
Ensure timely collection of documents, payments, registrations, and possession formalities.
Maintain accurate customer records and update CRM systems.
Monitor customer satisfaction and ensure a seamless customer experience.
Prepare MIS reports and customer communication.
Ensure compliance with company policies and service standards.

Required Skills




Excellent communication and interpersonal skills.
Solid customer handling and coordination abilities.
Proficiency in MS Office and CRM software.
Valuable problem-solving, organizational, and follow-up skills.
Experience in residential real estate CRM is preferred.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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