About Us

Paytm is Indias leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services.

One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.

About the team:

Social CST Team comprises service associates who help customers through their journey on Paytm, help them have a positive experience of Paytm services.

About the role:

Candidate has to handle concerns and complaints raised by the customers on day-to-day basis on multiple social media platforms and make sure the daily task is being closed within the defined TAT with valuable customer experience.

Expectations/ Requirements:

Resolving day-to-day queries of the merchants via chat/call.

Oversee day-to-day management of campaigns and ensure brand consistency.

Ensure brand consistency in copy through tone, voice, and terminology.

Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience.





Developing and implementing a timeline to achieve targets.

Previous experience in team handling Chat/email Support.

Superpowers/ Skills that will help you succeed in this role:

High level of drive, initiative, and self-motivation

1+ years experience in social media escalations management

Exceptional multi-tasking skills

Robust problem-solving skills

Educational Qualification:

Any Graduate.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Cst Associate Social Cst Noida (India)
🏢 Paytm
📍 India