Company Description MM COLLECTION TEAM is a growing organization focused on providing reliable, qualified call-based support for its clients. The company specializes in managing customer interactions related to payments, inquiries, and account support, with a strong emphasis on clear communication and effective resolution. Team members work in a structured environment with defined processes to help maintain consistency and quality.

The organization values integrity, accountability, and courteous behavior in every customer interaction, and offers opportunities for skill development and career growth.

Role Description This is a full-time, in office Call Agent role based in Delhi, India.

The Call

Agent will handle inbound and outbound calls to support customers with payment reminders, account status updates, and resolution of basic queries. Daily tasks include verifying customer information, explaining payment options, documenting call outcomes accurately in the system, and following up on pending cases. The role involves adhering to call scripts and compliance guidelines, maintaining professionalism and confidentiality, and meeting individual and team targets.

The Call

Agent will collaborate with supervisors and colleagues to address escalated issues and contribute to a respectful,



goal-oriented work environment.

Qualifications

Candidates should possess strong verbal communication skills in English and Hindi, with clear articulation and active listening abilities.

Candidates should possess customer service skills, including patience, empathy, and a professional phone manner when handling difficult or sensitive conversations.

Candidates should possess basic computer literacy, including the ability to use call center software, CRM tools, and maintain accurate records.

Candidates should possess time management and organizational skills to handle call volumes, follow up efficiently, and meet performance targets.

Candidates should possess problem-solving and negotiation skills to help customers understand options and encourage timely resolution of outstanding matters.

Prior experience in a call center, collections, or customer support workplace is beneficial but not mandatory.

A minimum of a high school diploma or equivalent; additional vocational or undergraduate education in business, commerce, or related fields is an advantage.

Ability to work on-site in Delhi, India, with flexibility for shift-based schedules as required by business needs.

📌 Call Agent Delhi
🏢 MM COLLECTION TEAM
📍 Delhi