Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Lead efforts to identify and implement process improvements that enhance team productivity and software quality.
Mentor junior team members to support their skilled growth and integration within the team.
Coordinate cross-functional communication to align project goals and deliverables effectively. Qualified & Technical Skills:
Must To Have Skills: Proficiency in ServiceNow IT Service Management (ITSM).
Robust knowledge of software development lifecycle and agile methodologies.
Experience in designing scalable and maintainable software solutions.
Ability to troubleshoot and resolve complex technical issues within integrated systems.
Familiarity with scripting and automation within ServiceNow platform.
Competence in collaborating with cross-disciplinary teams to deliver high-quality software.
Additional Information
The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management (ITSM).
This position is based at our Bengaluru office.
A 15 years full time education is required.