Job Title: Customer Support Intern

Location: Gurugram

Department: Customer Experience / Customer Support

About the Role

We are looking for a proactive and customer-focused Customer Support Intern to join our Customer Experience team. This internship offers an excellent prospect to gain hands-on experience in customer relationship management, query resolution, and e-commerce operations. The ideal candidate should possess strong communication skills, empathy, and a passion for delivering exceptional customer service.

Key Responsibilities
Respond to customer queries via email, chat, phone calls, social media, and marketplace platforms in a timely and qualified manner.
Assist customers with order status, product information, returns, exchanges, refunds, cancellations, and delivery-related concerns.
Escalate complex customer issues to the appropriate internal teams and ensure timely resolution.
Maintain accurate records of customer interactions using CRM or customer support tools.
Coordinate with Logistics, Warehouse, Operations, and Quality teams to resolve customer complaints efficiently.
Monitor customer feedback and share recurring concerns with the team to improve customer experience.




Support order management and after-sales service activities.
Ensure all customer interactions align with the company's service standards and brand values.
Contribute to maintaining high customer satisfaction (CSAT) and service quality metrics.
Perform other customer support and administrative tasks as assigned.

Qualifications
Pursuing or recently completed a Bachelor's degree in Business Administration, Commerce, Marketing, Communications, or a related field.
Freshers and final-year students are encouraged to apply.

Required Skills
Excellent verbal and written communication skills in English; proficiency in Hindi is preferred.
Robust interpersonal and customer service skills.
Ability to handle customer concerns with patience, empathy, and professionalism.
Good problem-solving and conflict-resolution abilities.
Basic knowledge of Microsoft Excel, Word, and Google Workspace.
Familiarity with CRM tools (Freshdesk, Zendesk, Salesforce, etc.) is an added advantage.
Ability to multitask and work in a fast-paced workplace.

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