Job Summary

We are seeking a dedicated and customer-focused Patient Calling Customer Service Representative to manage outbound and inbound communication with patients for U.S. healthcare providers. The candidate will assist patients with appointment scheduling, billing inquiries, insurance-related questions, payment reminders, and general support while ensuring HIPAA compliance and delivering excellent customer service. Key Responsibilities

Handle inbound and outbound patient calls professionally and courteously

Schedule, reschedule, and confirm patient appointments

Explain patient balances, invoices, and billing statements

Assist patients with basic insurance-related inquiries

Update patient demographics and account information accurately

Follow up with patients regarding unpaid balances and payment plans

Document call details and notes accurately in the system

Coordinate with provider offices and billing teams as required

Maintain HIPAA compliance and patient data confidentiality





Meet daily productivity, quality, and performance targets Required Skills

Communication Skills

Excellent verbal communication skills in English

Neutral accent with qualified phone etiquette

Robust active listening and empathetic communication skills

Technical Skills

Basic understanding of U.S. healthcare processes

Familiarity with EMR/EHR systems preferred

Valuable typing speed and documentation skills

Working knowledge of MS Excel and email communication

Preferred Knowledge

Basics of medical billing

Understanding of insurance terminology

Knowledge of prior authorization processes

Patient eligibility verification

Educational Qualification

Graduate in any discipline preferred

Healthcare certification will be considered an added advantage Salary: 3.6 LPA + incentives based on performance

📌 Customer Service Representative Csr Ahmedabad
🏢 Meditab India
📍 Ahmedabad