We are seeking a Customer Relationship Executive for our rapid-paced and highly talented concierge team.
Responsibilities
Assist golfers with bookings, payment processing, and manage inbound/outbound calls and emails.
Support the concierge by addressing queries related to Qutab Golf Course.
Engage with golfers at Qutab Golf Course and resolve any concerns they may face.
Manage Qutab Golf Course memberships and oversee Tee sheet schedules.
Handle walk-in bookings and coordinate day-to-day reservations.
Identify potential leads for third-party partnerships near Qutab Golf Course.
Conduct first-level discussions with identified partners regarding the loyalty program.
Requirements
Experience in customer service or telesales.
Excellent communication skills
Passion for superb hospitality and customer service
Valuable computer skills.
Should have knowledge of how the concierge is set up
Extraordinary organizational and multitasking skills
Work Location: DDA Qutab Golf Course; Nearest Metro Station is Malviya Nagar Working Days: 5 days (Tuesdays & Wednesdays will be fixed days off.)
Pay: ₹20,000.00 - ₹35,000.00 per month
Perks
Paid sick time
Paid time off
Ability to commute/relocate:
Malviya Nagar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)