Key Responsibilities
Graduation must
Confident
Fluent in English
Oversee customer service operations across 4–5 project locations (e.g., EM Bypass, Tangra, Sector V, Rajarhat, etc.).
Address and resolve customer queries and grievances through calls, emails, and face-to-face interactions.
Coordinate with internal departments to ensure timely resolution of customer concerns.
Escalate unresolved issues to the respective departments and follow up until closure.
Maintain records of customer complaints, resolutions, and response timelines.
Ensure high standards of customer satisfaction and service quality.Team Management
Supervise the customer care teams at all assigned project locations.
Guide and support team members in resolving customer concerns.
Act as the escalation point for issues that cannot be resolved at the site level.




Monitor team performance and ensure adherence to company SOPs and service standards.

Administration
Handle day-to-day administrative issues across project sites and the marketing office.
Coordinate with internal departments and vendors for smooth site operations.
Ensure office and site administration is maintained efficiently.
Monitor staff grooming, discipline, and qualified appearance across all locations.
Support management with administrative coordination and operational requirements.

Pay: From ₹30,000.00 per month

Advantages
Leave encashment
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Care Manager Kolkata
🏢 Srijan Realty
📍 Kolkata