We are seeking a detail-oriented and customer-focused qualified to join our Banking Operations team. In this role, you will be responsible for reviewing high-risk pending applications, providing exceptional support for checking, lending, and non-card products, and ensuring compliance with regulatory requirements. You will work in a quick-paced, metrics-driven environment, handling complex customer inquiries, conducting research, resolving escalated issues, and delivering timely, accurate solutions while meeting Reg B service level agreements (SLAs).

The ideal candidate has a strong background in Banking Operations or New Accounts, with at least two years of relevant experience and a proven ability to manage multiple systems and priorities simultaneously.

Experience in fraud or high-risk account review is highly preferred. Success in this role requires solid analytical, communication, and problem-solving skills, along with the ability to collaborate effectively across business units, adapt to change, identify process improvements, and consistently deliver an outstanding customer experience in complex servicing scenarios.

📌 Customer Care Professional Gurugram
🏢 American Express
📍 Gurugram