Liaise with all internal departments (Finance, Sales, Service, SCM) to resolve issues.
Act as the first point of contact for escalations from any branch or department.
Maintain, update, and communicate the escalation matrix across the organization.
Required
Candidate profile - Exp in customer service & cross-functional coordination roles
Proficient in MS Office & CRM/Customer Support tools
Knowledge of escalation tools & processes
Conflict resolution & negotiation abilities