We are seeking a energetic, customer-centric Customer Care Executive to join our growing support team. In this role, you will serve as the primary point of contact for our customers, resolving queries, addressing concerns, and ensuring an exceptional service experience.
Key Responsibilities:
Handle inbound/outbound customer queries via voice, email, or chat in a timely and professional manner.
Provide accurate, valid, and complete information using the right tools and systems.
Identify and assess customers' needs to achieve satisfaction and resolve issues efficiently.
Maintain clear documentation of customer interactions and escalation logs.
Meet personal/team performance targets and call handling quotas.
Key Requirements:
Education: Bachelor's Degree.
Experience: 0–2 years in customer support, telecalling, or BPO operations (Freshers with strong communication skills are welcome to apply).
Skills:
Solid verbal and written communication skills (English & Hindi / Regional Languages).
Good active listening skills and empathetic approach to problem-solving.
Basic computer literacy and rapid typing speed.
Ability to multi-task, prioritize, and manage time effectively.
Job Location & Schedule
Job Location Type: In office
Work Location: Kolkata
Shift: Night Shift
Salary & Perks
Salary Range: ₹18,000 – ₹20,000 per month
Benefits:
Performance Bonus / Incentives
Paid Time Off
Health Insurance / EPF Benefits
Growth and internal career progression opportunities
Pay: ₹19,000.00 - ₹20,000.00 per month
Benefits
Health insurance
Provident Fund
Work Location: In person
📌 Customer Service Representative Kolkata
🏢 Global it solutions
📍 Kolkata
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.