Coordinate with the internal sales team and provide necessary support.
Respond promptly to customer inquiries via phone, email, or chat regarding products, services
Provide technical support for biomedical equipment and troubleshoot common issues in coordination with the technical team.
Maintain accurate records of customer interactions, complaints, and resolutions.
Follow up with customers to ensure issues are resolved satisfactorily.
Assist in processing complaint equipment received.
Collaborate with internal teams (sales, technical, and logistics) to improve customer experience.
Provide feedback to management regarding recurring issues and customer suggestions.

Note :- "Candidates must have experience in the healthcare industry." Note :- B.Sc candidates can also apply

Job Type: Full time

Pay: ₹20,000.00 - ₹40,000.00 per month

Perks
Cell phone reimbursement
Health insurance
Paid sick time
Provident Fund

Language:
Hindi (Preferred)
English (Preferred)

Work Location: In person

📌 Customer Care Executive Gurugram
🏢 iSENS Biosensors India
📍 Gurugram