Respond to customer inquiries via phone, email, chat, and social media, ensuring prompt and qualified support.
Handle inbound customer calls and manage outbound calls for feedback, installation updates, missed calls, and service follow-ups.
Resolve customer queries and complaints efficiently while adhering to defined service standards and processes.
Maintain accurate records of customer interactions, inquiries, and resolutions in the CRM system.
Handle escalated and challenging customer situations with empathy, professionalism, and effective problem-solving skills.
Coordinate with Team Leaders and cross-functional teams to ensure timely issue resolution and an exceptional customer experience.
Deliver high-quality customer service while consistently meeting response time, productivity, and customer satisfaction targets.
Contribute to continuous process improvement by identifying recurring customer issues and sharing feedback with relevant teams.

Pay: ₹23,000.00 - ₹28,000.00 per month

Advantages
Cell phone reimbursement
Health insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Customer Care Executive Noida
🏢 Karcher India
📍 Noida