Company Description KASA DECOR is a surface materials brand known across India for high-quality designer tiles and creative surface solutions. Since 2006, the company has focused on creating unique designs using premium raw materials sourced globally. With an in-house manufacturing unit, KASA DECOR continuously explores new techniques and produces exclusive handmade and designer elements for beautiful living spaces.

The company imports high-quality materials from Spain, Italy, and China and collaborates with renowned brands such as Bestile, Baldocer, ABK, and Ceramiche Piemme. KASA DECOR’s strong network of over 75 dealers in more than 50 cities in India helps bring its premium products to a wide customer base.

Role Description This is a full-time, on-site Customer Service Representative role based in Current Delhi.

The Customer Service

Representative will respond to customer inquiries via phone, email, and in person, providing accurate information about products, orders, and deliveries. The role includes handling complaints, resolving issues in a timely manner, and ensuring a positive customer experience from first contact to post-purchase support. The individual will maintain customer records, coordinate with sales and logistics teams,



and follow up on open cases to ensure closure and customer satisfaction.

The position also involves educating customers on product features, documenting feedback, and supporting continuous improvement of service processes.

Qualifications

Candidates should possess robust customer-focused skills, including Customer Service and Customer Support abilities.

Should be proficient in tally, creating Preforma invoices & generating sales order

Candidates should demonstrate experience in Customer Experience and Customer Satisfaction, with a commitment to high service standards.

Candidates should be comfortable working in a Customer Service Representative capacity, managing multiple inquiries efficiently and professionally.

Excellent verbal and written communication skills in English & other regional languages is an advantage.

Ability to stay calm under pressure, use problem-solving skills, and handle escalations constructively.

Basic computer proficiency, including CRM tools, email, and office applications.

Prior experience in retail, home décor, or building materials is preferred but not mandatory.

Minimum of a high school diploma; a degree in Business, Communications, or a related field is beneficial.

📌 Customer Service Representative New Delhi
🏢 KASA DECOR
📍 New Delhi