we are hiring Customer Service Advisors for the US E-Commerce Customer Support process. The role involves handling inbound calls from US customers and providing professional assistance for their retail and order-related queries.

The candidate will be responsible for delivering excellent customer service, resolving customer concerns, and maintaining quality and productivity standards.

Key Responsibilities - Handle inbound customer calls from US customers.

Resolve customer queries related to:

Order cancellation

Refund requests

Return requests

Missing or lost orders

Payment issues

Money-back requests

Provide accurate solutions with a skilled and empathetic approach.

Maintain customer satisfaction and follow company guidelines.

Update customer details and interactions in CRM/system.

Meet defined quality and productivity targets.

Eligibility Criteria : Minimum 1 year of experience in International Voice Process.





Experience required in any one of the following processes:

US E-Commerce Customer Support

Retail Customer Service

Airline Customer Service

Insurance Customer Service

Excellent English communication skills (C1/C2 level).

Strong customer handling and problem-solving skills.

Ability to work in a rapid-paced workplace.

Candidates with employment gaps may not be considered.

Candidates within company transport eligibility preferred or willing to relocate within transport boundaries.

Candidates serving notice period will be preferred.

Work Details: Working Days: 5.5 Days Working

Shift: Rotational Shifts

Weekly Off: Rotational Weekly Offs (Fixed offs are not guaranteed)

Transport facility as per company guidelines.

📌 Customer Care Executive Jaipur
🏢 Pooja Daryani
📍 Jaipur