We are seeking a customer-focused Customer Service Representative to provide excellent support during the night shift. The role involves assisting customers, resolving queries, and ensuring a seamless customer experience through phone, email, and chat.

Key Responsibilities
Respond to customer inquiries via phone, email, and chat.
Resolve customer concerns and provide timely solutions.
Maintain accurate records of customer interactions.
Escalate complex issues to the appropriate team.
Deliver excellent customer service while meeting quality standards.

Requirements
Bachelor's degree preferred.
0–2 years of customer service or BPO experience (freshers with excellent communication skills may apply).
Solid verbal and written communication skills.
Basic computer knowledge and familiarity with MS Office.
Willingness to work night shifts.

Job Type: Full time

Shift: Night Shift

Location: Triangular Park,Gariahat,Kolkata

Pay: Up to ₹20,000.00 per month

Advantages
Health insurance
Provident Fund

Work Location: In person

📌 Customer Service Representative Kolkata
🏢 Shaant Infosystems
📍 Kolkata