We are looking for a proactive and customer-focused Customer Relationship Executive (CRE) to manage client relationships, respond to enquiries, coordinate with internal teams, and ensure excellent customer service throughout the customer journey.
Key Responsibilities
Handle inbound and outbound customer calls.
Respond to customer enquiries via phone, WhatsApp, email, and other communication channels.
Follow up with prospective and existing customers.
Maintain accurate customer records in CRM or Excel.
Coordinate with banks, financial institutions, and internal teams for application processing.
Update customers on the status of their applications and documentation.
Resolve customer complaints and provide timely solutions.
Achieve daily, weekly, and monthly follow-up targets.
Prepare reports on customer interactions and follow-up activities.
Pay: ₹17,500.00 - ₹24,000.00 per month
Advantages
Health insurance
Life insurance
Provident Fund