Social Media Operations Manager

Role Overview- We are looking for a Social Media Operations Manager who will manage day-to-day social media activities, ensure timely responses to customer queries, coordinate with the sales team, and maintain smooth operations across Instagram, WhatsApp, and other social platforms. The role focuses more on execution, coordination, and customer handling rather than content creation alone.

Key Responsibilities

Social Media Management
Monitor DMs, comments, story replies, and ensure quick and accurate responses
Handle customer inquiries related to pricing, sizing, availability, delivery, and order status
Ensure brand tone and communication guidelines are followed consistently

Lead &
Order Coordination
Convert social media inquiries into qualified leads and orders
Coordinate with the store/warehouse team for stock availability and dispatch updates
Maintain a basic tracker of inquiries, conversions, and follow-ups

Content &
Posting Support
Coordinate with the content/marketing team for:
Post scheduling
Reels uploads
Story updates
Ensure posts go live as per the content calendar
Flag any errors or inconsistencies in product information





Reporting &
Optimization
Track daily metrics such as:
Number of inquiries
Response time
Conversions from social media
Share weekly performance summaries with the management team
Suggest process improvements to reduce response delays and missed leads

Platform &
Tool Management
Manage tools like WhatsApp Business, CRM or lead trackers
Ensure auto-replies, quick replies, and FAQs are updated and working correctly

Skills &
Requirements
1–3 years of experience in social media handling or operations
Robust written communication skills (English + Hindi preferred)
Hands-on experience with Instagram &
WhatsApp Business
Organized, detail-oriented, and quick at multitasking
Basic understanding of ecommerce or retail operations is a plus
Ability to handle high DM volumes during sales or launches

Preferred (Positive to Have)
Experience in fashion, kidswear, or D2C brands
Familiarity with tools like ManyChat, Shopify, or CRM systems

Work Type
Full time

Pay: ₹20,000.00 - ₹26,000.00 per month

Work Location: In person

📌 E Commerce Operations Manager West Delhi
🏢 New Sethi Garments
📍 West Delhi