Company - Jean-Claude Biguine Salon & Spa (JCB Payroll)
Location: Worli, Mumbai About the Role
We are looking for a energetic and customer-focused Customer Relationship Executive to connect with our existing clients through outbound calls. The ideal candidate will have excellent communication skills and a passion for delivering exceptional customer service. Candidates with experience in the salon, beauty, wellness, or retail industry will be preferred.
Key Responsibilities Make outbound calls to existing clients to build and maintain customer relationships.
Inform customers about ongoing offers, promotions, current services, and appointments. Encourage repeat visits and improve customer retention.
Follow up with inactive customers and gather feedback on their previous experiences.
Address customer queries and escalate concerns to the relevant team when necessary.
Meet daily and monthly calling and customer engagement targets.
Coordinate with salon teams to ensure a seamless customer experience.
Requirements Graduate or undergraduate with relevant experience.
1–3 years of experience in customer service, tele calling, customer engagement, or retail sales.
Experience in the salon, beauty, wellness, hospitality, or retail industry is highly preferred.
Excellent communication skills in English and Hindi. Knowledge of Marathi is an added advantage.
Strong interpersonal and relationship-building skills.
Comfortable making a high volume of outbound calls.
Basic knowledge of MS Office and CRM systems. This role is ideal for individuals who enjoy interacting with customers, building long-term relationships, and contributing to customer retention and business growth.